How to contact us

You can contact the Kidscape team by email Monday - Friday.  

If you are a parent and carer in need of advice or support, please contact the Parent Advice Line in the first instance.

Our address:


8-10 South Street



KT18 7PF


See Press enquiries.

Complaints policy and procedure

Kidscape views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint. 

See Kidscape Complaints Policy and Procedures.

Complaints can be made through the following methods:

By email:

By post: Kidscape, 8-10 South Street, Epsom, Surrey, KT18 7PF

We will endeavour to acknowledge complaints within five working days of receipt. 


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